General Terms of the Catering Service

Tasqueta de Blai

At Tasqueta de Blai we offer a catering service designed so that our customers can enjoy our pinchos and specialities at gatherings, celebrations and private events. Booking any catering service implies acceptance of the following terms:

1. Placing orders

Catering orders must be placed far enough in advance to guarantee the correct preparation and organisation of the service. Tasqueta de Blai reserves the right to accept or decline orders depending on operational and production availability.

2. Confirmation and payment

To confirm any order, payment of 100% of the quoted amount is required. The order will not be considered confirmed until payment has been received and validated by Tasqueta de Blai.

For orders placed through the online shop, the amount paid covers the products only and does not include transport, which is quoted and paid separately as set out in section 4.

3. Delivery format

Our pinchos are prepared and presented in boxes specially designed to make transport and preservation easier. Each box holds approximately 15 pinchos, which may vary slightly depending on the type of product ordered.

4. Collection and delivery options

The customer may choose between the following options:

Collection at the restaurant

The customer may collect their order directly at Tasqueta de Blai on the date and at the time agreed in advance.

Delivery to your home or to the event venue

Tasqueta de Blai may arrange delivery through an external transport service or logistics partner. Transport costs will be communicated in advance and must be accepted by the customer before the order is definitively confirmed. Delivery times are approximate and may be affected by circumstances beyond the restaurant's control, such as traffic, logistical incidents or weather conditions.

The prices published in the online shop and the amount paid at checkout cover the products only and do not include the cost of transport. After receiving the order, Tasqueta de Blai will contact the customer to arrange delivery and inform them of the transport cost, which must be accepted and paid separately before delivery.

5. Changes to the order

Changes to quantities, products, times or delivery addresses must be requested as far in advance as possible. Tasqueta de Blai cannot guarantee that changes will be possible once preparation of the order has begun.

6. Cancellation policy

Cancellations made more than 24 hours before the date and time of delivery or collection can be processed at no extra cost. Cancellations made within the 24 hours before the service may be subject to the full charge for the order, given the production, sourcing and organisation costs already incurred by the restaurant. In exceptional situations, Tasqueta de Blai will assess each case individually in order to find the best possible solution for both parties.

7. Storage and consumption

Once the order has been delivered or collected, responsibility for storing the products correctly rests with the customer. We recommend consuming the products as soon as possible and keeping them at an appropriate temperature and in hygienic conditions. Tasqueta de Blai accepts no responsibility for any deterioration in product quality caused by improper storage after delivery.

8. Allergies and intolerances

Customers must inform us in advance of any allergy, food intolerance or special dietary requirement. Although Tasqueta de Blai applies food safety protocols, we cannot guarantee the complete absence of traces, as different ingredients are handled in the same premises.

9. Issues and complaints

Any issue relating to the order must be reported to the restaurant as soon as possible so that we can offer a suitable solution. Our team will always work to guarantee the best possible experience and to resolve any situation quickly and efficiently.

10. Contact

For enquiries, changes or further information about our catering service, you can contact Tasqueta de Blai directly through our usual customer service channels.